Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about our services

Do you accept insurance?
Yes, we accept most major insurance plans including Medicare and Medicaid. Please contact our office to verify if we accept your specific insurance provider. We also offer self-pay options and flexible payment plans.
How do I schedule an appointment?
You can schedule an appointment by calling us at (817) 279-6641, filling out the online booking form on our website, or visiting our contact page. We offer same-day appointments for urgent care needs.
What are your office hours?
Our regular office hours are Monday through Friday, 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 2:00 PM. We also offer 24/7 emergency services and online consultations for your convenience.
Do you offer telemedicine services?
Yes! We provide secure online video consultations for non-emergency medical issues. This service is perfect for follow-up visits, prescription refills, and minor health concerns.
What should I bring to my first appointment?
Please bring your insurance card, a valid photo ID, a list of current medications, any relevant medical records, and a list of questions or concerns you'd like to discuss with your doctor.
Do you provide vaccination services?
Absolutely! We offer comprehensive immunization services for both children and adults, including routine vaccinations, travel vaccines, flu shots, and COVID-19 vaccines.
Can I get my prescription refilled online?
Yes, existing patients can request prescription refills through our patient portal or by calling our office. We also offer medication delivery services for your convenience.
What if I have a medical emergency?
For life-threatening emergencies, please call 911 immediately. For urgent but non-life-threatening issues, we offer same-day appointments and have on-call physicians available 24/7 at (817) 279-6641.